I can't get some channels or still get bad reception?

First, please check that your antenna cable is connected properly to your set top box, PVR or TV.

Turn off your TV, set top box or PVR at the wall, wait 30 seconds before turning back on.

Sometimes all it takes is a 'factory reset' or 're-installation' - press the 'MENU' button on the TV, PVR or set top box remote and follow the menu options.

If you're still having a problem, we suggest you first call the manufacturer for assistance (the phone number should be in the packaging or on the product guide). If this doesn't solve the problem, then call a Freeview installer. If they can't solve the problem either, then return to the retailer for more assistance. If you've purchased a non-approved digital receiver, we suggest you contact the person you bought it from for assistance.

Other FAQs

What if I have lost one or more channels? Why can't I set up my TV, set top box or recorder? I sometimes get no signal or poor reception only during the day? Who do I contact for technical support? Why can't I select Dolby on some Freeview products? Content is cut off on the sides of my screen, what's wrong? How do I do a retune? satellite reception issues at similar times each day

FAQ Categories

General Recording Streaming Accessibility & Features Setup & Equipment TV Guide & Channels Troubleshooting Guides Satellite transition April 2025

Network Status

UHF
All Good

Some channels have moved, more info here.

See full status
Satellite
All Good - expect outages 7 & 8 March

Channel changes planned for April, see here for more info.

See full status
Streaming
All Good

Some channels have moved, more info here.

See full status
EPG
All Good
See full status

Note: The UHF and Satellite network status info is provided directly by transmission providers and broadcasters.

Network Status

Get in touch

Need help with your Freeview setup or have questions about our channels and services? We're here to help.

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