Who do I contact for technical support?
If there's something wrong with your digital receiver/recorder, then please call the manufacturer for assistance first (the phone number should be in the packaging or on the product guide).
If you've purchased a non-approved digital receiver, we suggest you contact the person you bought it from for assistance.
If this doesn't solve the problem, then call an installer. If they can't solve the problem either, then return to the retailer for more assistance.
Other FAQs
I can't get some channels or still get bad reception?
What if I have lost one or more channels?
Why can't I set up my TV, set top box or recorder?
I sometimes get no signal or poor reception only during the day?
Why can't I select Dolby on some Freeview products?
Content is cut off on the sides of my screen, what's wrong?
How do I do a retune?
satellite reception issues at similar times each day